Refund & Service Revision Policy

Introduction

At Omni Strategy Digital LLC, we provide a range of digital marketing and creative services, including YouTube SEO, Website SEO, Google Ads, Facebook & Instagram Ads, Social Media Management, Video Editing, Thumbnail Design, Targeted Video Promotion, and other digital solutions.

Because our services are primarily digital, customized, and delivered electronically, this Refund & Service Revision Policy is designed to provide transparency and establish clear guidelines regarding service revisions, refunds, and client responsibilities.

This policy applies to all clients who purchase services from Omni Strategy Digital LLC.

Nature of Our Services

Our services are customized digital solutions created according to the specific requirements, goals, and instructions provided by each client.

Depending on the service purchased, deliverables may include digital content, edited videos, graphics, SEO work, advertising setup, social media services, optimization, strategy, reports, or other digital deliverables.

Due to the customized and digital nature of our services, completed and delivered work cannot be returned in the same manner as a physical product.

However, we understand that revisions or corrective action may sometimes be necessary. The circumstances under which a revision, redo, or refund may be considered are outlined below.

When a Revision or Redo May Be Considered

A service revision or redo may be considered in the following circumstances:

1. Significant Non-Conformity to the Agreed Brief

If the delivered work significantly differs from the requirements or specifications agreed upon at the beginning of the project, the client may request a revision.

The requested changes must relate to the original agreed scope of work and should not constitute a completely new project or substantially different requirements.

2. Technical Errors

If the delivered work contains a significant technical error or issue directly caused by Omni Strategy Digital LLC, we will make reasonable efforts to correct the issue or provide an appropriate revision.

3. Service Delivery Issues

If a service cannot be completed or delivered as agreed due to an issue directly attributable to Omni Strategy Digital LLC, we may provide a revision, alternative solution, service credit, or refund where appropriate.

Delivery Delays

We make reasonable efforts to complete projects within the agreed timeframe.

If a significant delay occurs due to circumstances within our control and the agreed service cannot reasonably be completed within the expected timeframe, we may consider an appropriate solution, which may include a revised delivery schedule, service adjustment, or refund where applicable.

Delays caused by circumstances outside our reasonable control, including delayed client feedback, missing information, failure to provide required materials, platform-related issues, technical problems outside our control, or other unforeseen circumstances, may not qualify for a refund.

Process for Requesting a Revision or Refund

To request a revision or refund, clients should follow these steps:

1. Submit a Written Request

Clients must contact Omni Strategy Digital LLC within 7 days of receiving the final deliverable.

The request should clearly explain the issue and, where applicable, provide supporting information or examples.

2. Review of the Request

We will review the request and compare the delivered service with the original project requirements, agreed scope, and applicable service terms.

3. Decision and Resolution

After reviewing the request, we will communicate the outcome to the client.

Depending on the circumstances, the resolution may include:

• A reasonable revision or correction
• A service redo
• A partial refund
• A full refund
• Another mutually agreed solution

A refund is not automatically guaranteed and will be determined based on the specific circumstances of the request.

Refund Eligibility

A refund may be considered when:

• The delivered service significantly fails to meet the agreed requirements and cannot reasonably be corrected through revision.
• A significant technical issue directly caused by Omni Strategy Digital LLC cannot reasonably be resolved.
• A service cannot be delivered as agreed due to circumstances within our control.
• Another circumstance exists where a refund is considered appropriate based on the specific service agreement.

Refund requests must generally be submitted within 7 days of final delivery.

After this period, the service may be considered completed and accepted, except where applicable law provides otherwise.

Non-Refundable Circumstances

A refund generally will not be provided when:

• The client changes their mind after the service has been completed.
• The client requests changes outside the original agreed scope.
• The client provides incomplete, inaccurate, or unclear information.
• The client fails to provide required materials or access necessary to complete the service.
• Delays are caused by the client or by circumstances outside our reasonable control.
• The delivered service meets the agreed requirements but the client later requests a substantially different service.
• The client has already approved or accepted the final deliverable.

Additional work or significant changes outside the original scope may require a separate fee.

Client Responsibilities

Clients are responsible for providing accurate and complete information, instructions, materials, access, and feedback required for the successful completion of a project.

Clients are also responsible for reviewing deliverables and providing timely feedback.

Delays, errors, or changes resulting from inaccurate information, incomplete instructions, delayed feedback, or failure to provide required materials may affect project timelines and may not qualify for a refund or free revision.

Revisions and Scope of Work

Any included revisions will be limited to the scope and revision terms agreed upon for the specific service or package.

Requests that substantially change the original requirements, concept, strategy, or scope may be treated as a new project or additional service and may involve additional charges.

Trial Orders and Client Satisfaction

Where available, Omni Strategy Digital LLC may offer trial orders or smaller service packages to new clients.

Trial services allow clients to evaluate the quality, communication, and suitability of our services before committing to larger projects.

Trial orders are subject to the same applicable service terms and refund conditions communicated at the time of purchase.

Third-Party Platforms and Services

Some of our services may involve third-party platforms, including YouTube, Google, Meta, Facebook, Instagram, advertising platforms, search engines, hosting providers, or other digital services.

We do not guarantee specific results, rankings, views, subscribers, followers, leads, sales, revenue, advertising performance, or platform approvals because these outcomes may depend on factors outside our control.

Changes to third-party algorithms, policies, account restrictions, technical issues, platform outages, or other external factors are not considered a failure to provide our services when the agreed work has been properly performed.

Contact Us

If you have any questions, concerns, or requests regarding this Refund & Service Revision Policy, please contact us:

Omni Strategy Digital LLC
Address: 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA
Email: elias@omnistrategydigital.com
Website: www.omnistrategydigital.com